Shipping policy

  • Preorder items: These items are not in stock at the time of purchase. They will be manufactured or allocated and shipped once available.
  • Combined orders: If you have multiple preorder items or a mix of preorder and in-stock items, ships may occur as items become ready. You may receive separate tracking numbers for each item as they ship.
  1. Estimated ship dates and delays
  • Product page estimates: Each preorder item shows an estimated ship date or window at the time of checkout.
  • Delays: If there are delays beyond the estimated date, we will notify you by email with a new expected ship date and any actions you can take.
  • Communication: You’ll receive order status updates as items move from preorder to processing to fulfillment.
  1. Shipping options and carriers
  • Carriers: We ship with [Carrier(s)] and offer multiple service levels where available (e.g., standard, expedited, international).
  • Shipping speeds: Available options and costs are shown at checkout. Preorder items may have longer processing times depending on production/delivery schedules.
  • International shipping: Duties and taxes may be collected at checkout or on delivery, depending on destination and carrier. Import fees, brokerage, and duties are the customer’s responsibility unless stated otherwise at checkout.
  1. Processing vs. shipping timeline
  • Processing time: Preorder items may require extra processing time before packaging and dispatch. This will be indicated on the product page and in your order confirmation.
  • Partial shipments: If you have more than one preorder item with different readiness dates, you may receive partial shipments as items become available.
  1. Tracking and notifications
  • Tracking: You will receive tracking information by email once a preorder item ships. For multi-item orders, tracking may be provided as each item becomes available.
  • Order status: You can also view status and tracking in your account under Orders.
  1. Address changes and shipping corrections
  • Address changes: If you need to update your shipping address, contact us within 24 hours of purchase to request a change. Changes after processing begins may not be possible.
  • Delivery issues: If tracking shows attempted delivery or failed delivery, contact us promptly so we can assist with redelivery or address corrections.
  1. Shipping to multiple destinations
  • If you’re shipping to different addresses, you can place separate orders or use our multi-address checkout (if enabled). Each preorder item will ship to its respective address when ready.
  1. Packaging and presentation
  • We aim to protect preorder items during transit. If the item is fragile or requires special handling, we will note that on the product page and in the shipping confirmation.
  1. Shipping costs
  • Costs are calculated at checkout based on destination, weight, dimensions, and chosen shipping speed. For preorder items, shipping charges are typically collected at checkout, but any change due to weight/size adjustments will be communicated if necessary.
  1. Changes to this policy
  • We may update this shipping policy from time to time. We will post the latest version on this page and, for material changes, notify customers with the effective date.
  1. Compliance and exclusions
  • This policy is to align with applicable consumer protection laws. It does not override rights you may have under law.
  1. Contact us