Refund policy

  • Unopened or unused items: Eligible for return within 30 days of delivery in the original condition and packaging.
  • Preorder items not yet shipped: Eligible for cancellation and a full refund at any time before the item ships.
  • Opened or used preorder items: Not eligible for a refund unless the item is defective or incorrectly shipped.
  • Non-returnable items: Final sale, custom-made items, or items clearly marked as non-returnable on the product page (except where required by law or for defects).
  1. Defective or damaged on arrival
  • If your preorder arrives defective or damaged, contact us within 7 days of delivery with:
    • Your order number
    • Clear photos of the defect/damage
  • We will replace the item, issue a full refund, or provide store credit at our discretion.
  1. Cancellations
  • Preorder cancellation before shipment: You may cancel your preorder at any time before the item ships and receive a full refund to the original payment method.
  • Cancellations after shipment: If the preorder item has shipped, you can:
    • Refuse delivery for a full refund (excluding original shipping fees), or
    • Accept delivery and return following the standard returns process once received.
  1. Return process
  • Start a return or cancellation: Email 9inetopics.us@gmail.com or use the returns portal in your account.
  • Verification: We will verify preorder status, item condition, and eligibility.
  • Return shipping: You’re responsible for return shipping unless the item arrived defective or we shipped the wrong item.
  • Refund method and timing:
    • Refunds are issued to the original payment method within 5–10 business days after approval.
    • If you prefer, you can opt for store credit instead of a refund (subject to availability).
  1. Deposits and balance (if applicable)
  • If your preorder required a deposit, the remaining balance will be charged when the item is ready to ship (per your configured preorder flow). If you cancel before shipment, any deposit paid is fully refundable.
  1. Exchanges
  • If your preorder item is eligible for an exchange, please initiate a return as above and indicate “exchange” in your request. We’ll process the exchange if the requested item is available.
  1. How refunds appear
  • Refunds are issued to the same payment method used at purchase. If you paid via store credit or a different method, we’ll confirm the refund method during the return approval.
  1. Contact and support
  • For returns, refunds, or preorder-specific questions, reach us at: